Adam Jawhari

IT Support Chief

Sollentuna ,Stockholmhttps://linkedin.com/in/adam-jawhari

Profile summary

Passionate software developer with 5+ years of experience in designing innovative solutions for modern workplaces. Expertise in Office 365 (SharePoint, OneDrive, Teams, Power Automate) and IT infrastructure management. Proven leadership in NGO IT support teams, enhancing productivity through digital transformation. Strong problem-solving, analytical, and communication skills.

Career highlights

Office 365 Adoption Leader: Spearheaded Office 365 adoption in the NGO sector, reducing manual workflows by 30%.

Streamlined IT Support Processes: Streamlined IT support processes, cutting resolution time by 25% through automation.

Key skills

Skills
Office 365 DevelopmentSharePointPower PlatformIT SecurityPower BIBusiness AnalyticsEthical HackingAnalytical ThinkingAgile MethodologyProject ManagementRisk AssessmentCross-functional CollaborationCloud Computing (Azure/AWS/GCP)DevOps Principles and PracticesAutomation and Scripting (Python, PowerShell)Data Privacy and Compliance (GDPR, CCPA)IT Service Management (ITSM) Frameworks (ITIL 4)

Professional experience

IT Support ChiefDec 2016 - Jun 2018
Nätverket SIP, Växjö

- Led a team of 10 IT professionals in network maintenance, hardware repairs, and server administration. - Upgraded network infrastructure (routers, switches, cabling) to improve internet speed by 40%. - Managed CRM, Active Directory, and Loopia web services.

  • Led a team of 10 IT professionals in network maintenance, hardware repairs, and server administration.
  • Upgraded network infrastructure (routers, switches, cabling) to improve internet speed by 40%.
  • Managed CRM, Active Directory, and Loopia web services.
IT ConsultantFeb 2011 - May 2015
Self-Employed ,Istanbul, Turky

- Provided technical support and incident response to ensure seamless IT operations. - Managed computer maintenance, hardware diagnostics, and purchasing of IT equipment. - Oversaw IT infrastructure, service management, and hardware support for various clients. - Led network troubleshooting, installation, and administration tasks to maintain optimal network performance. - Delivered customer service and problem-solving solutions tailored to client needs. - Directed talent management initiatives and built strong professional relationships. - Supervised team leadership activities, fostering collaboration and effective service delivery.

  • Provided technical support and incident response to ensure seamless IT operations.
  • Managed computer maintenance, hardware diagnostics, and purchasing of IT equipment.
  • Oversaw IT infrastructure, service management, and hardware support for various clients.
  • Led network troubleshooting, installation, and administration tasks to maintain optimal network performance.
  • Delivered customer service and problem-solving solutions tailored to client needs.
  • Directed talent management initiatives and built strong professional relationships.
  • Supervised team leadership activities, fostering collaboration and effective service delivery.
Clothing Department ChiefJun 2006 - Sep 2007
Damascus, Syria

Education

Certificate, GDPR compliance, risk analysis, cybersecurity, and system integrationFeb 2022 - Apr 2022
TUC YH, Stockholm

GDPR compliance, risk analysis, cybersecurity, and system integration.

Certificate, Scripting, Agile Methodology, Power Platform, SharePoint OnlineAug 2021 - Sep 2023
EC Utbildning, Solna

Focus: Scripting, Agile Methodology, Power Platform, SharePoint Online.

Professional DegreeSep 2019 - Dec 2020
KUI Skola, Växjö

Nursing Assistant Training

Bachelor's DegreeFeb 2004 - Dec 2008
Damascus University, Syria

Law Degree